We take stringent measures to ensure that only individuals of legal age use our Services. This includes requesting a photocopy of your identification documents, such as a driver's license or identity card, to verify the age and identity of new customers.

Any personal details we request are solely for verifying your identity, as required by law for both your protection and ours. If you have any questions about our identity checks, please feel free to contact us at any time.

Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people.You can find more information on this topic at www.saferinternet.org. Filter software such as www.netnanny.com can offer further protection.

To assist you in gambling responsibly we offer multiple responsible gambling features. You can set limits on the amount you deposit, lose, wager, or spend in one game, or on your account activity. This functionality can be accessed within your account, under the responsible gambling area of the "Personal Limit" section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]

Deposit Limit. A limit on your deposits for a day, a week, or a month.

Loss Limit. A limit on your losses is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit R50, put a Loss Limit of R10, and then go on to win R1,000, you can still lose more than R10 of the R1,000 balance as it is based on the initial deposit instead of the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month.

Self-Exclusion Limit. You can set a Self-Exclusion period for a definite period of time (6 months, 9 months, or 1 year). While the limit is active you cannot deposit and you will be excluded from all promotional offers, although however, you may withdraw the remaining funds during this period. Self-Exclusion period is applied to your account immediately. Upon its expiration, your account will automatically be reactivated only after completing the Self-Check test. If a player is concerned that they may have a gambling problem, they can complete the National Responsible Gambling’s Self-Check Quiz to help determine their vulnerability to gambling addiction.

Cooling-Off Limit. You can set a Cooling-Off Limit for a definite period of time (1 day, 3 days, 1 week, 1 month, 3 months, 6 months, 9 months, 1 year). Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiration, the account will be automatically reopened, and you will receive a notification email confirming that the account is active again.

Session limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from a period of 6 to 1000000 minutes.

You may also contact our support team at [email protected] and inform us about your decision to stop gambling for a definite or indefinite period of time. You can set a Self-Exclusion Limit for 6 months to 12 months, or an indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self-excluded you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of the remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.