1. Click SIGN UP at the top of your screen.
2. Complete the registration page and click NEXT.
3. On the second page, select your form of verification and confirm your date of birth. Complete both of the tick boxes for promotions, as well as terms and conditions and privacy policy.
4. A message with your registration code will be sent via SMS.
5. Enter the verification code.
6. Proceed to fill out the rest of your details.

After registration, you will automatically be logged into your account. The next time you LOG OUT and LOG IN again, you will have two options to log in:

• Either enter your Cell phone number and password or enter your Email address and password
• Once you successfully enter these details, you will be redirected to your Mzansibet account.

This message indicates that you’ve already registered with Mzansibet. Please get in touch with our Customer Support team with your first and last name, email address, or ID number, and we’ll verify your account status. You may need to reset your password to regain access to your account

No, we allow only one betting account per person/household to keep things fair on Mzansibet. Should any additional registrations be made using false information, Mzansibet reserves the right immediately to terminate the customer’s betting account and to bar the customer from future use of the services.

The fastest way to reset your password is to click LOG IN, then the ‘FORGOT PASSWORD?’ link. You will then be asked to enter the email address with which you registered the account, and then you will receive an email with a link to create a new password. It takes about 30 seconds to do. If you can’t reset the password yourself or you can’t get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you say you are, we can reset your password.

There might be a few reasons why you cannot place a bet:

• Your available balance is 0.00, and you should deposit to increase your available balance.
• Your account may have been blocked.

Financial Intelligence Centre Act (FICA) is a legislation implemented by the South African government to fight crimes related to money laundering and all online and land-based financial crimes. FICA is regulated by the Western Cape Gambling and Racing Board.

Yes, as per South African government regulations, all players at Mzansibet must verify and FICA their accounts.

To comply with FICA legislation, Mzansibet is required by law to collect all players’ identity verification documents. All registered players must submit a clear copy of the following:

• Identity Document (a certified copy of an ID document or Driver’s License).
• Proof of Residence (a copy of bank statement or utility bill, not older than three months).

Deposits made generally show up immediately on the top right of the home page or in the WALLET section of the side menu bar.

If you're depositing money into your Mzansibet account, we will cover the recipient transaction costs. Depending on your payment provider, they may charge a fee for sending money to us.

The minimal amount for deposits is usually R10 or an equivalent, but it can depend on the deposit method. Please see our Payments page for additional details or contact our support team.

We accept various payment options, including credit/debit cards, Instant EFTs such as OZOW, and Vouchers like 1Voucher, OTT Voucher, and Blu Voucher. Please see our Payments page. for additional details on all accepted payment options, or contact our support team.

If you’re withdrawing money from your Mzansibet account, we don’t charge players any withdrawal fees. If you’re withdrawing money, you pay the fee the payment provider charges.

Withdrawals typically take 1 to 3 business days to appear in your bank account. If you’ve provided all the required information and haven’t received your funds within three (3) business days, please email our support team at [email protected] with the following details to assist you:

• Username
• Date of your withdrawal request
• Withdrawal amount

The minimal amount for withdrawals is usually R10 or an equivalent, but it can depend on the withdrawal method. Please see our Payments page for additional details or contact our support team.

We allow players to withdraw using EFTs, Bank Transfers and Instant Money options. Please access our href='https://games.mzansibet.com/payments' rel='nofollow noopener'>Payments page to view the available withdrawal methods on the platform.

Of course, we are 100% safe to use and welcome all players to the platform. Mzansibet is licensed and regulated by the Western Cape Gambling and Racing Board.

Mzansibet Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.

Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload. Also, using this tab you can track document status.

All bonuses are automatically credited to your Mzansibet account. If, for any reason, a bonus has not been credited, please email our support team at [email protected] with your account details.

The speed of your games depends solely on the Internet connection. Since our games require constant exchange of data, they require sufficient Internet bandwidth. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to improve the performance of our games.

Yes, our casino games are mobile-friendly. Just open Mzansibet on your mobile device and launch any game displayed on the game's homepage!

Mzansibet Casino is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. This also includes when any bonus games are active. The exception is multiplayer games where other players also take part in betting.

Yes, our sportsbook is mobile-friendly. If you want to bet on sports, open Mzansibet on your mobile device and access any sports betting markets on the sportsbook homepage!

Mzansibet does not tax players on any winning bets on the platform. As per South African government regulations, only Horse Racing winning bets are subject to a 6% tax and levy.

1. Log in to your Mzansibet account.
2. On the homepage, select the sport you want to bet on.
3. Choose a match and make your selection.
4. Your selection will appear on your BETSLIP.
5. Click PLACE YOUR BETS.
6. A confirmation message will appear on your screen once your bet is placed.

There are a few possible reasons:

• Your bet is for a future event. To view your open bets, go to “MY BETS.”
• The game you bet on may have been postponed.
• Sometimes, final results are delayed as they need to be verified by official sources.
• For live bets, settlement may be delayed as the event unfolds in real time.

• Full Name
• Email address or user ID

1. Log in to your Mzansibet account.
2. Go to the Menu and select GAME HISTORY
3. From the dropdown menu, choose SETTLED to view your settled bets.Your bets will be listed with the most recent ones at the top.
4. If you see a green dot next to a bet; that means you've won!

All sports bets have a minimum bet stake of R1.

The minimum bet for Mzansibet casino games varies depending on the casino games played. Some games may have a minimum spin amount of R1, while others can have a minimum bet of R0.50. Generally, the lowest available betting amount is R0.10 on select casino games.

Yes, we offer thousands of competitive live betting markets at Mzansibet. You should click the ‘’IN-PLAY’’ banner at the top of the home screen to access the live betting platform.

This is not a common practice, but we will consider the request to cancel a bet in extreme cases. If you have mistakenly placed a bet, contact our Customer Support team at [email protected] or via live chat with your Mzansibet account details and request a cancellation of your bet.